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Welcome to ToyCraft Models

These Terms and Conditions govern your use of toycraftmodels.com and your purchase of precision-scale collectibles from our Model Toys Store. By accessing our website or placing an order, you agree to be bound by these terms.

1. Our Collectors

ToyCraft Models serves discerning collectors of:

  • Precision-scale diecast vehicles (1:18, 1:24, 1:43, 1:76/OO scale)
  • Aviation and automotive models (both diecast and plastic)
  • Scale model accessories and scenics
  • Limited edition collectibles and gift sets

Our products are crafted for adult collectors who value accuracy, detail, and preservation of their investments.

2. User Responsibilities

Account Accuracy

You must provide accurate information when creating an account and ensure your shipping address is correct.

Age Requirement

You confirm you are at least 18 years old to purchase collectible items containing small parts.

Prohibited Conduct

You agree not to:

  • Use our products for commercial reproduction
  • Attempt to reverse-engineer our scale models
  • Misrepresent the condition of items for return
  • Use automated systems to monitor or copy site content

3. Products & Services

Scale Model Specifications

All scale representations are approximate. Product images may show optional accessories not included unless specified.

Non-Returnable Items

Due to their specialized nature, these cannot be returned:

  • Opened aircraft plastic kits (risk of part separation)
  • Custom-ordered scale models with personalized elements
  • Albion Alloys specialty materials (cut-to-order)
  • Gift sets with broken seals

Collector Concierge

Our specialist team provides:

  • Pre-shipment quality inspections
  • Return authorization within 24 business hours
  • Exchange prioritization for rare vault collection items

4. Order & Payment Terms

Order Processing

All orders undergo:

  • 1-2 business day processing (excluding weekends/holidays)
  • Fraud verification checks for high-value items
  • Confirmation email with estimated dispatch date

Accepted Payment Methods

We accept:

  • Visa
  • MasterCard
  • JCB
  • PayPal

Payment is captured at order placement. For pre-order items, authorization may be renewed until shipment.

Shipping Options

Service Carrier Cost Delivery Time
Standard DHL/FedEx $12.95 flat rate 10-15 business days after dispatch
Free Shipping EMS Orders over $50 15-25 business days after dispatch

Note: We cannot ship to Asia or certain remote regions due to customs restrictions.

5. Returns & Exchanges

Return Window

15 days from delivery date for most items. Returns must include:

  • Original double-wall packaging
  • All certificates of authenticity
  • Included accessories

Quality Inspection

Our 40-point checklist evaluates:

  • Original packaging integrity
  • Model surface condition
  • Presence of all documented components

Refund Processing

Timelines vary by payment method:

  • Credit Cards: 3-5 business days after approval
  • PayPal: Typically within 24 hours

Original shipping fees are non-refundable except for defective items.

6. Intellectual Property

All scale models, packaging designs, and website content are protected by:

  • Copyright laws
  • Trademark registrations
  • Design patents where applicable

You may not:

  • Create derivative works from our products
  • Use product images for commercial purposes
  • Reproduce packaging or certificates

Licensed products (e.g., Scalextric) contain additional manufacturer restrictions.

7. Liability Limitations

Collector’s Responsibility

You assume responsibility for:

  • Proper display and storage conditions
  • Understanding scale model fragility
  • Customs fees for international orders

Our Liability

ToyCraft Models is not liable for:

  • Damage during shipping by third-party carriers
  • Natural material variations in specialty alloys
  • Collector’s remorse or value depreciation
  • Consequential damages beyond product replacement

Maximum liability is limited to the purchase price of the affected item.

8. General Provisions

Governing Law

These terms are governed by Massachusetts law. Disputes must be resolved in Boston courts.

Policy Changes

We may update these terms with 30 days notice. Continued use constitutes acceptance.

Contact Information

Collector Concierge Team
Email: [email protected]
Physical Address:
3228 Hillside Drive, Boston, MA 40107 USA

Your Collector’s Acknowledgement: By purchasing from ToyCraft Models, you confirm understanding that scale models are precision collectibles requiring careful handling, and that our policies are designed to preserve their value and authenticity for discerning collectors worldwide.