At ToyCraft Models, we treat the delivery and condition of your precision-scale collectibles with the same care we put into crafting them. Our Collector Concierge team ensures every transaction meets our exacting standards, from shipment to potential returns.

Shipping Information

Order Processing & Delivery Timelines

  • Order Processing: 1-2 business days (excluding weekends/holidays)
  • Standard Shipping: Via DHL or FedEx (10-15 business days after dispatch) – $12.95 flat rate
  • Free Shipping: Via EMS for orders over $50 (15-25 business days after dispatch)

Note: Delivery to Asia and certain remote regions may not be available. Tracking information will be provided upon shipment.

Returns & Exchanges

We offer a 15-day return window from the delivery date for most items. All returns must include original packaging with all certificates and accessories.

Step-by-Step Return Process

  1. Initiate Your Return
    Contact our Collector Concierge at [email protected] within 15 days with:
    • Order number
    • Product scale and item number
    • Clear photos of any damage
    • Reason for return
  2. Receive Authorization
    Within 24 business hours, you’ll get:
    • Return Merchandise Authorization (RMA) number
    • Prepaid shipping label (for defective items)
    • Detailed repackaging instructions
  3. Secure Packaging & Shipment
    Use original double-wall packaging with included reinforcement materials. For high-value items ($500+), we recommend adding optional insurance.
  4. Quality Inspection
    Our Quality Assurance team will examine returned items within 3 business days using our 40-point checklist.
  5. Refund Processing
    Approved refunds are processed within 3 business days via original payment method:
    • Credit Cards: 3-5 business days to appear
    • PayPal: Typically reflects within 24 hours

Exchange Process

For exchanges of equal value:

  • Follow standard return procedure
  • Note “EXCHANGE REQUEST” in your email subject
  • Specify replacement item number

We prioritize processing exchanges for rare vault collection items to ensure availability.

Non-Returnable Items

Certain precision-crafted items cannot be returned due to their specialized nature:

  • Opened Aircraft Plastic Kits (due to part separation risk)
  • Custom-ordered Scale Models (1:18 scale vehicles with personalized elements)
  • Albion Alloys specialty materials (cut-to-order items)
  • Gift Sets with broken seals

International Returns

For collectors outside the U.S.:

  • Customs forms must be marked “RETURNED GOODS” with declared value of $0
  • Original shipping fees are non-refundable
  • Return shipping costs are the collector’s responsibility

Return Request Template

Subject: Return Request – Order #[Your Order Number]

Dear Collector Concierge Team,

I would like to initiate a return for the following item:

  • Order Number: [Insert]
  • Item Name: [Insert product name and scale]
  • Item Number: [Insert from packing slip]
  • Reason for Return: [Defective/Exchange/Other]
[For defective items, please describe the issue and attach photos showing: 1. Original packaging condition 2. Specific damage/defect 3. Certificate of Authenticity (if applicable)]

I understand the return must be initiated within 15 days of delivery and will be shipped to:

ToyCraft Models Returns Department – RMA #[Will be provided]
3228 Hillside Drive
Boston, MA 40107
United States

Best regards,
[Your Full Name]
[Your Contact Information]

Our Collector Concierge team is available at [email protected] to address any questions about your prized collectibles.