At ToyCraft Models, we take the same meticulous care with your satisfaction as we do in crafting our precision-scale collectibles. Should any item fail to meet our exacting standards upon arrival, our Collector Concierge team stands ready to assist.

Key Return Details

  • Return Window: 15 days from delivery date
  • Condition Requirement: Original packaging with all certificates and accessories
  • Restocking Fee: None for defective items (15% for collector’s remorse returns)
  • Special Note: All aviation replicas and diecast models must pass our 40-point inspection upon return

Step-by-Step Return Process

1. Initiate Your Return

Contact our Collector Concierge within 15 days of delivery at [email protected] with:

  • Order number
  • Product scale and item number
  • Clear photos of any damage (for quality assurance)
  • Reason for return

2. Receive Authorization

Within 24 business hours, you’ll receive:

  • Return Merchandise Authorization (RMA) number
  • Prepaid shipping label (for defective items)
  • Detailed repackaging instructions to protect your collectible

3. Secure Packaging & Shipment

Use the original double-wall packaging with our included reinforcement materials. For high-value items ($500+), we recommend adding our optional insurance coverage.

4. Quality Inspection

Our Quality Assurance team will examine returned items within 3 business days of receipt, following the same 40-point checklist used for new shipments.

5. Refund Processing

Approved refunds are processed within 3 business days via your original payment method:

  • Credit Cards: 3-5 business days to appear on your statement
  • PayPal: Typically reflects within 24 hours

Exchange Process

For exchanges of equal value:

  1. Follow standard return procedure
  2. Note “EXCHANGE REQUEST” in your email subject
  3. Specify replacement item number

We’ll prioritize processing exchanges for rare vault collection items to ensure availability.

Non-Returnable Items

Certain precision-crafted items cannot be returned due to their specialized nature:

  • Opened Aircraft Plastic Kits (due to part separation risk)
  • Custom-ordered Scale Models (1:18 scale vehicles with personalized elements)
  • Albion Alloys specialty materials (cut-to-order items)
  • Gift Sets with broken seals

Return Request Template

Subject: Return Request – Order #[Your Order Number] Dear Collector Concierge Team, I would like to initiate a return for the following item: Order Number: [Insert] Item Name: [Insert product name and scale] Item Number: [Insert from packing slip] Reason for Return: [Defective/Exchange/Other] [For defective items, please describe the issue and attach photos showing: 1. Original packaging condition 2. Specific damage/defect 3. Certificate of Authenticity (if applicable)] I understand the return must be initiated within 15 days of delivery and will be shipped to: ToyCraft Models Returns Department – RMA #[Will be provided] 3228 Hillside Drive Boston, MA 40107 United States Please advise next steps at your earliest convenience. Best regards, [Your Full Name] [Your Contact Information]

International Returns

For collectors outside the U.S.:

  • Customs forms must be marked “RETURNED GOODS” with declared value of $0
  • Original shipping fees are non-refundable
  • Return shipping costs are the responsibility of the collector

Our team is available at [email protected] to address any questions about your prized collectibles.