Welcome to ToyCraft Models’ FAQ section, where we address the most common inquiries from our global community of discerning collectors. Whether you’re seeking details about our museum-grade packaging or international shipping procedures, you’ll find answers crafted with the same precision we apply to our scale models.
About Our Products
What types of scale models do you specialize in?
We curate an exceptional range of precision-scale models including:
- Diecast vehicles in 1:18, 1:24, 1:43, and 1:76 (OO) scales
- Aviation models (both diecast ready-made and plastic kits)
- Micro Scalextric sets and collectible cars
- Diorama materials from Gaugemaster and Javis Scenics
- Specialist modeling tools from Evergreen and Albion Alloys
How do you ensure the quality of your models?
Every model undergoes rigorous quality control before shipping. We source exclusively from reputable manufacturers and inspect each item for:
- Precision detailing and paint applications
- Structural integrity of diecast components
- Completeness of plastic model kits
- Authenticity of limited edition pieces
Ordering & Account Management
What payment methods do you accept?
We accept all major credit cards (Visa, MasterCard, JCB) and PayPal for secure global transactions. All payments are processed through PCI-compliant systems.
Can I modify or cancel my order after placement?
Orders enter our processing system rapidly to ensure prompt delivery. Contact us within 1 hour of ordering at [email protected] with your order number for modification requests. After this window, changes cannot be guaranteed due to our efficient fulfillment process.
Shipping & Delivery
What shipping options are available?
We offer two premium shipping solutions tailored for collectors:
- Express Standard Shipping ($12.95): 10-15 business days via DHL/FedEx with real-time tracking, signature confirmation, and up to $500 insurance
- Free Global Shipping: For orders over $50 via EMS (15-25 days) with basic tracking and customs pre-processing
How do you protect models during transit?
Your collectables receive museum-grade protection:
- Reinforced double-wall boxes with custom foam inserts
- Acid-free tissue for delicate surfaces
- Anti-static protection for electronic components
- Climate-controlled staging before dispatch
Do you ship to my country?
We deliver to most global destinations except certain remote areas and restricted Asian regions. During checkout, our system will automatically confirm availability for your location. For special circumstances, contact our collector support team.
Returns & Exchanges
What is your return policy?
We offer a 15-day return window from delivery date for unused items in original packaging. Please note:
- Return shipping costs are the customer’s responsibility
- Original shipping fees are non-refundable
- Special orders and limited editions may be final sale
What if my model arrives damaged?
In the rare event of transit damage (less than 0.5% occurrence):
- Photograph the packaging and damage within 48 hours of delivery
- Email images with your order number to our support team
- We’ll arrange a replacement or refund, including return shipping costs
Additional Services
Do you offer gift wrapping?
While we don’t offer traditional gift wrapping, our premium packaging serves as elegant presentation:
- Clean, professional exterior boxes
- Custom foam inserts that cradle each piece like museum displays
- Option to include packing slips without pricing
Can you source discontinued models?
Our network of global collectors and distributors occasionally allows us to locate rare pieces. Submit requests through our Collector Concierge Service. While we can’t guarantee availability, we’ve successfully sourced 37% of requested retired models in 2023.
Still have questions? Our specialist team understands the nuanced needs of scale model collectors. Contact us at [email protected] for personalized assistance. We typically respond within 4 business hours (Boston time).